Omnichannel vs. Multichannel Contact Centre
![Omnichannel Contact Centre Team](https://yaxxa.co.za/wp-content/uploads/2021/11/Omnichannel-Contact-Centre-Team.png)
Omnichannel vs. Multichannel Contact Centres The modern contact centre incorporates various different mediums of communication to engage with customers. To stay relevant in a digital world, businesses must be accessible via a plethora of connected devices and touchpoints. Contact centres typically use two approaches to connect with customers, multichannel communication and omnichannel communication. The lines […]