Omnichannel vs. Multichannel Contact Centre

Omnichannel Contact Centre Team

Omnichannel vs. Multichannel Contact Centres The modern contact centre incorporates various different mediums of communication to engage with customers. To stay relevant in a digital world, businesses must be accessible via a plethora of connected devices and touchpoints. Contact centres typically use two approaches to connect with customers, multichannel communication and omnichannel communication. The lines […]